Terms of Service

Sen is a service operated by CNG Software LLC ("Sen", "we", "us", or "our"). In these documents, "you" and "your" mean the business or individual that creates an account and uses the service.

These Terms of Service (the "Terms") are a binding agreement between you and CNG Software LLC governing your access to and use of Sen, including our websites, dashboard, AI voice-calling, and text-messaging features (together, the "Service").

By creating an account, clicking to accept, or using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service. If you use the Service on behalf of a business, you represent that you are authorized to bind that business to these Terms.

You must be at least 18 years old and able to form a binding contract to use the Service. The Service is intended for use by businesses and their authorized personnel, not by consumers for personal, household, or family purposes.

You are responsible for ensuring that your use of the Service is lawful in your jurisdiction.

Sen provides software that answers your inbound business calls with an AI voice assistant, answers common questions, captures call details, and can send SMS text messages (including appointment reminders and booking links) to phone numbers you provide or that call you.

The Service depends on third-party providers (including telephony, voice, speech, language-model, payment, and email vendors) and on mobile carriers. We do not guarantee that any call will be answered, that any message will be delivered, that a booking will be completed, or that the Service will be available without interruption.

We may add, change, or remove features at any time. We may also set reasonable usage limits (for example, monthly voice-minute and message allotments tied to your plan).

You must provide accurate account information and keep it current. You are responsible for all activity under your account and for keeping your credentials confidential.

Notify us promptly at hello@cngsoftware.com if you suspect unauthorized use of your account. We are not liable for losses caused by unauthorized use of your account that you could have prevented.

Paid plans are billed on a recurring subscription basis through our payment processor, Stripe. By starting a plan you authorize us and Stripe to charge your payment method on a recurring basis until you cancel.

• Free trial: if offered, a free trial requires a valid payment method up front. Unless you cancel before the trial ends, your plan begins automatically and your payment method is charged.
• Auto-renewal: subscriptions renew automatically for successive billing periods at the then-current rate until cancelled.
• Allotments and overage: each plan includes monthly allotments (for example, voice minutes and reminder text messages). Usage beyond an allotment is billed as metered overage only if you have separately opted in to overage billing; otherwise the affected feature is limited until the next period.
• Taxes: stated prices exclude taxes. You are responsible for applicable sales, use, VAT, or similar taxes, which may be added at checkout.
• Cancellation and refunds: you may cancel at any time through the billing portal; cancellation takes effect at the end of the current billing period. Except where required by law, payments are non-refundable and we do not provide refunds or credits for partial periods, unused allotments, or one-time telephony or registration fees.
• One-time telephony fees (for example, carrier A2P brand or campaign registration fees) are passed through and are non-refundable once incurred.

We may change prices or plan structures on a prospective basis with notice; changes take effect on your next billing period.

This section is important. When you use the Service to send text messages or upload contact lists, you act as the sender and the party responsible for consent.

You represent and warrant that, before you upload any phone number or send any message through the Service, you have obtained and maintain all legally required consent from each recipient to be contacted at that number, including any prior express written consent required for marketing or promotional messages.

You agree to comply with all applicable laws, regulations, and industry rules governing calls and messages, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, state laws such as the Florida Telephone Solicitation Act (FTSA), CTIA messaging principles, and mobile-carrier and A2P 10DLC program requirements.

You further agree that you will:

• not upload, message, or import purchased, rented, scraped, or otherwise non-consented contact lists;
• promptly honor opt-out requests and not attempt to message anyone who has opted out;
• send only content that is accurate, lawful, and consistent with the use case you registered; and
• maintain your own records of the consent you obtained.

Sen provides compliance-supporting features — for example, restricting reminder sends to daytime hours in the recipient's local time, appending opt-out language, and suppressing recipients who reply STOP. These features are tools to assist you; they are not legal advice and do not satisfy or replace your own consent and compliance obligations. You remain solely responsible for your calls and messages.

Calls handled by the Service are answered by an automated AI assistant, not a live person. Calls may be recorded and transcribed so we can provide, secure, and improve the Service and so you can review call history.

You are responsible for providing any notice to, or obtaining any consent from, callers that your jurisdiction requires for AI interaction or call recording (for example, all-party consent in certain states). You authorize us to enable call recording and transcription for your account.

Phone numbers provisioned through the Service are made available via our telephony provider and remain subject to that provider's and the carriers' terms and availability. Number availability, portability, and features are not guaranteed.

Where required, we facilitate messaging (A2P 10DLC) registration on your behalf using the business information you provide. You are responsible for the accuracy of that information. Carriers and registries control approval, throughput, and message filtering; we do not control and do not guarantee approval or delivery.

You will not use the Service to:

• violate any law or third-party right, or send unlawful, deceptive, harassing, or fraudulent communications;
• send messages in prohibited or high-risk categories restricted by carriers (for example, content relating to illegal substances, certain lending, or other restricted categories) except as expressly permitted;
• transmit malware, or attempt to gain unauthorized access to the Service or its systems;
• reverse-engineer, resell, sublicense, or provide the Service to third parties as your own service without our written permission; or
• interfere with or place undue load on the Service or its providers.

We may suspend or terminate access, or refuse or stop any call or message, if we reasonably believe your use violates these Terms or applicable rules, or creates risk to us, our providers, or others.

As between you and us, you retain all rights to the data and content you submit or that is generated for your account, including your business information, uploaded contacts, call recordings, and transcripts ("Your Data").

You grant us a worldwide, non-exclusive license to host, process, transmit, display, and otherwise use Your Data solely to provide, secure, support, and improve the Service, and as described in our Privacy Policy. You represent that you have the rights necessary to grant this license and to have us process Your Data.

The Service integrates third-party providers (including telephony, voice, speech-to-text, language models, payments, CRM, and email). Your use of those integrated services through the Service is also subject to the applicable third-party terms. We are not responsible for third-party services, and their acts or omissions are not within our control.

The Service, including its software, design, and content (excluding Your Data), is owned by CNG Software LLC and its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription. All rights not expressly granted are reserved.

You may not use our name, logos, or brand without our prior written permission.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or secure; that calls will be answered or messages delivered; or that the Service will meet your requirements or produce any particular result. The AI assistant may produce inaccurate or incomplete responses, and you are responsible for reviewing outcomes that matter to your business.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE OR OUR PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS, ARISING OUT OF OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

You will defend, indemnify, and hold harmless CNG Software LLC and its officers, employees, and providers from and against any claims, damages, liabilities, penalties, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your calls, messages, contact lists, or other content; (b) your breach of your consent or compliance obligations under Section 6, or of any applicable law (including the TCPA, CAN-SPAM, FTSA, or carrier/A2P rules); (c) your violation of these Terms; or (d) your violation of any third-party right.

These Terms apply while you use the Service. You may stop using the Service and cancel at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, or create risk or legal exposure, or if we discontinue the Service.

On termination, your right to use the Service ends. We may delete Your Data after a reasonable wind-down period, except where retention is required by law. Sections that by their nature should survive (including data ownership, disclaimers, limitation of liability, indemnification, and governing law) survive termination.

We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you (for example, by updating the date below or by email). Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. You and we agree to the exclusive jurisdiction and venue of the state and federal courts located in Texas for any dispute not subject to arbitration or that is otherwise permitted to be brought in court.

Before filing any claim, you agree to first contact us at hello@cngsoftware.com and attempt in good faith to resolve the dispute informally.

Questions about these Terms? Contact CNG Software LLC at hello@cngsoftware.com.